Customer service is a very important area for any business sector. From retail, banking to healthcare none of the sectors can ignore the importance of customer service. Call center is a key job avenue for the customer service professionals. Customer service representative is the most popular position in customer service arena. As per the Bureau of Labor Statistics there were about 2.2 million new recruitment in 2010. The numbers have grown by more than 15% over the next three years. Customer service jobs can be had on an in-house basis; some companies are also offering third party customer service support.
Knowledge about the latest customer service systems is essential if you want to be placed in a prominent company. If you like conversing with people, have a calm temperament, capable of handling pressure and assisting clients, then the customer service sector should be your work periphery. Over the last few years customer service personnel have witnessed a staggering rise in their salary scales. When the prospects are so good, the competition for jobs is bound to be stiff. You can make a mark for yourself among the crowd with the aid of a good customer service resume. When you apply for a job vacancy never forget to draft a professional toned and polite customer service cover letter.
Sample Customer Service Cover Letter
Mr. Simons,
Through this correspondence I would like to apply for the position of Customer Service Manager which was posted at the XYZ job posting site. The job opportunity presented by CP Utilities matches with my experience and skill levels. I have the desired knowledge to add value to CP Utilities in the scope of a Customer Service Manager.
I feel that the job vacancy is just perfect for me as I possess some skills that are quintessential to succeed in this job role. Some of my skills that make me suitable for this job vacancy are:Immensely experienced in customer service
Track record of providing exceptional contributions in the field of customer service
Appreciated for my communicational skills
Always ready to take up new challenges
- Quick learner
I can assure you; upon meeting me you will find me very energetic, eloquent speaker and very confident professional. I possess the personality that makes customers rely upon me. I have imbibed significant experience working within a corporate environment, which aids me adapt to a number of professional circumstances. I show high levels of confidence no matter what challenge may confront me. The details of my experience and my roles in past job scopes are mentioned in the resume.
I hope the details you find in the resume will impress you to earn me a face to face interview. My confidence, hard work and experience can add value to CP Utilities’ customer service team.
You can reach me through phone at (012) 345-6789 or send an email at arthur88@example.com. Thanks for your time and consideration. I look forward to meeting you face to face and conversing about myself and the job opportunity elaborately.
Yours Sincerely,
Arthur Thompson